FAQ

We propose for you participate in our PROMOTION – FREE shipping for all orders that are over € 85

Please note that according to our promotion Shipping rates are FREE for orders over € 85

We refer to our Shipping Policy page for more information about free shipping in EU-countries.

When will my order ship?

The estimated delivery time will depend from which country you order (around 12-15 business days).

We will provide you the tracking number of the package.

We ask you kindly to check the tracking code before contacting us. We will try our best to track your package, but we won't be responsible for any missing packages. Our support team will do their outmost best to resolve the complication.

You cannot alter an order once it has been placed. This includes adding or removing any items in the order or changing the shipping method. If you need to update your address or cancel an order, email info@exc-beauty.sk

Our customer service team will do their best to stop the order, however, this is not guaranteed.

Yes you can within 14 days of receiving the package although there are some exclusions. Please refer to our Return Policy page for more information.

You will have to notifyExclusiveCosmetics’ customer support via email or the contact us form on the website. We will provide you with instruction and all the necessary information needed to arrange the return. Please refer to our Return Policypage for more information.

Contact Exclusive Cosmetics customer support as soon as possible at info@exc-beauty.sk

Our customer support team will give you clear instructions how to return your package in case of an incorrect or damaged item(s). In the event of a missing product, Murasaki Cosmetics will forward the missing item(s). These services are without any fees towards the customer.

We accept iDeal, Bancontact, Visa, Mastercard & American Express. Orders within the European Union will not be subjected to any additional charges. For countries outside the EU; there may be additional charges added by your local customs. These fees are paid to the local carrier and customs and are not collected byExclusiveCosmetics.

Unfortunately not, only one discount code will apply at checkout. Offers cannot be combined.